Shipping policy
We aim to process all orders within 1 to 3 business days, excluding weekends and holidays, upon receiving your order confirmation email. You'll receive a notification once your order has been shipped. Please note that delivery time estimates provided below are based on orders received before 1 pm. For any orders placed after this time, kindly add an additional business day to the estimated delivery timeframe.
|
Shipping option |
Estimated delivery time |
Price |
|
Option 1: UK Domestic - Standard Shipping |
2 to 5 business days |
FREE |
|
Option 2: UK Domestic - Express |
1 to 2 business days |
£8.99 |
|
Option 3: UK Domestic - Express Plus (Same day dispatch via Royal Mail Special Delivery) |
Next Day Delivery | £15 |
|
Option 4: International Shipping - Royal Mail International Tracked |
3 to 10 business days |
£30 flat fee |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. NuroKor Limited is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 to 5 days days of receiving your shipping confirmation email, please contact us at info@nurokor.co.uk with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@nurokor.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us.